{"id":13,"date":"2026-01-23T15:57:47","date_gmt":"2026-01-23T15:57:47","guid":{"rendered":"https:\/\/suryahotels.staging.journeyagency.travel\/dragonfly-colchester\/faqs\/"},"modified":"2026-04-13T10:25:17","modified_gmt":"2026-04-13T10:25:17","slug":"faqs","status":"publish","type":"page","link":"https:\/\/suryahotels.staging.journeyagency.travel\/dragonfly-colchester\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div id=\"pl-13\"  class=\"panel-layout\" ><div id=\"pg-13-0\"  class=\"panel-grid panel-has-style\" ><div class=\"c-row panel-row-style panel-row-style-for-13-0\" ><div id=\"pgc-13-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-13-0-0-0\" class=\"so-panel widget widget_journey-hero panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-journey-hero so-widget-journey-hero-base\"\n\t\t\t\n\t\t>\n<header class=\"c-hero c-hero--text \">\n    <div class=\"c-hero__inner\">\n        <div class=\"c-hero__content\">\n            \n<header class=\"o-heading-group c-hero__heading-group\">\n            <p class=\"o-heading-group__preheading c-hero__preheading\">\n            FAQS        <\/p>\n    \n            <h2 class=\"o-heading-group__heading c-hero__heading\">\n            Find the answers        <\/h2>\n    \n            <h1 class=\"o-heading-group__subheading c-hero__subheading\">\n            Common questions about Dragonfly Colchester Hotel.        <\/h1>\n    <\/header>\n                    <\/div>\n\n        \n    <\/div>\n\n    \n    <\/header>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-13-1\"  class=\"panel-grid panel-has-style\" ><div class=\"c-row c-row--spacing-xlarge panel-row-style panel-row-style-for-13-1\" ><div id=\"pgc-13-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-13-1-0-0\" class=\"so-panel widget widget_journey-filterable-accordion panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-journey-filterable-accordion so-widget-journey-filterable-accordion-base\"\n\t\t\t\n\t\t><div class=\"c-accordion c-filterable-accordion no-form\">\n    <div class=\"c-filterable-accordion-filter__filter\" name=\"sections\" id=\"sections-filter\">\n        <div class=\"c-grid__filter-inputs\">\n            <label class=\"c-grid__filter-label is-active\">\n                <input type=\"checkbox\" name=\"\" value=\"*\" checked>\n                <span>Show all<\/span>\n            <\/label>\n\n                                            <label class=\"c-grid__filter-label\">\n                    <input class=\"c-grid__filter-label-input\" type=\"checkbox\" name=\"general\" value=\"general\">\n                    <span>General<\/span>\n                <\/label>\n                                            <label class=\"c-grid__filter-label\">\n                    <input class=\"c-grid__filter-label-input\" type=\"checkbox\" name=\"stays\" value=\"stays\">\n                    <span>Stays<\/span>\n                <\/label>\n                                            <label class=\"c-grid__filter-label\">\n                    <input class=\"c-grid__filter-label-input\" type=\"checkbox\" name=\"dining\" value=\"dining\">\n                    <span>Dining<\/span>\n                <\/label>\n                    <\/div>\n        <h2 class=\"c-filterable-accordion-filter__title\" data-title=\"Showing All\">\n            <span>Showing All<\/span>\n        <\/h2>\n    <\/div>\n\n    <div class=\"c-filterable-accordion-questions showing-section-headings\">\n                                <div class=\"c-filterable-accordion-section\" data-filter=\"general\">\n                                    <h3 class=\"c-filterable-accordion-section__title\">General<\/h3>\n                \n                <div class=\"c-accordion__tabs c-filterable-accordion__tabs\" data-module=\"accordion\">\n                                            <details  role=\"tabpanel\" id=\"tab-0\" class=\"c-accordion-tab c-filterable-accordion-tab\">\n                            <summary role=\"tab\" aria-controls=\"tab-0-heading\" aria-expanded=\"false\" class=\"c-filterable-accordion-tab__heading\">\n                                <h4>What time is check-in and check-out?<\/h4>\n                            <\/summary>\n                        <\/details>\n\n                        <article id=\"tab-0-content\" class=\"c-accordion-tab__content c-filterable-accordion-tab__content\">\n                            <div class=\"c-filterable-accordion-tab__content-inner\">\n\n                                \n                                <div class=\"c-filterable-accordion-tab__text\">\n                                    <p>Check-in is from 4pm, and check-out is by 11am. If you require an early check-in or late check-out, please contact us in advance, and we\u2019ll do our best to accommodate your request (subject to availability).<\/p>\n                                <\/div>\n\n                                                            <\/div>\n                        <\/article>\n                                            <details  role=\"tabpanel\" id=\"tab-1\" class=\"c-accordion-tab c-filterable-accordion-tab\">\n                            <summary role=\"tab\" aria-controls=\"tab-1-heading\" aria-expanded=\"false\" class=\"c-filterable-accordion-tab__heading\">\n                                <h4>Do you offer an NHS, Blue light or military discount?<\/h4>\n                            <\/summary>\n                        <\/details>\n\n                        <article id=\"tab-1-content\" class=\"c-accordion-tab__content c-filterable-accordion-tab__content\">\n                            <div class=\"c-filterable-accordion-tab__content-inner\">\n\n                                \n                                <div class=\"c-filterable-accordion-tab__text\">\n                                    <p>Unfortunately, we do not offer a discount for this.<\/p>\n                                <\/div>\n\n                                                            <\/div>\n                        <\/article>\n                                            <details  role=\"tabpanel\" id=\"tab-2\" class=\"c-accordion-tab c-filterable-accordion-tab\">\n                            <summary role=\"tab\" aria-controls=\"tab-2-heading\" aria-expanded=\"false\" class=\"c-filterable-accordion-tab__heading\">\n                                <h4>Do you offer special rates for groups?<\/h4>\n                            <\/summary>\n                        <\/details>\n\n                        <article id=\"tab-2-content\" class=\"c-accordion-tab__content c-filterable-accordion-tab__content\">\n                            <div class=\"c-filterable-accordion-tab__content-inner\">\n\n                                \n                                <div class=\"c-filterable-accordion-tab__text\">\n                                    <p>Please contact our reservations team to know more about this.<\/p>\n                                <\/div>\n\n                                                            <\/div>\n                        <\/article>\n                                            <details  role=\"tabpanel\" id=\"tab-3\" class=\"c-accordion-tab c-filterable-accordion-tab\">\n                            <summary role=\"tab\" aria-controls=\"tab-3-heading\" aria-expanded=\"false\" class=\"c-filterable-accordion-tab__heading\">\n                                <h4>Do you offer weddings?<\/h4>\n                            <\/summary>\n                        <\/details>\n\n                        <article id=\"tab-3-content\" class=\"c-accordion-tab__content c-filterable-accordion-tab__content\">\n                            <div class=\"c-filterable-accordion-tab__content-inner\">\n\n                                \n                                <div class=\"c-filterable-accordion-tab__text\">\n                                    <p>No, we do not offer a wedding service but are able to host events in our Boardroom space.<\/p>\n                                <\/div>\n\n                                                            <\/div>\n                        <\/article>\n                                            <details  role=\"tabpanel\" id=\"tab-4\" class=\"c-accordion-tab c-filterable-accordion-tab\">\n                            <summary role=\"tab\" aria-controls=\"tab-4-heading\" aria-expanded=\"false\" class=\"c-filterable-accordion-tab__heading\">\n                                <h4>Is WI-FI available?<\/h4>\n                            <\/summary>\n                        <\/details>\n\n                        <article id=\"tab-4-content\" class=\"c-accordion-tab__content c-filterable-accordion-tab__content\">\n                            <div class=\"c-filterable-accordion-tab__content-inner\">\n\n                                \n                                <div class=\"c-filterable-accordion-tab__text\">\n                                    <p>Yes, complimentary Wi-Fi is available throughout the hotel, including guest rooms and public areas.<\/p>\n                                <\/div>\n\n                                                            <\/div>\n                        <\/article>\n                                            <details  role=\"tabpanel\" id=\"tab-5\" class=\"c-accordion-tab c-filterable-accordion-tab\">\n                            <summary role=\"tab\" aria-controls=\"tab-5-heading\" aria-expanded=\"false\" class=\"c-filterable-accordion-tab__heading\">\n                                <h4>Are you dog-friendly?<\/h4>\n                            <\/summary>\n                        <\/details>\n\n                        <article id=\"tab-5-content\" class=\"c-accordion-tab__content c-filterable-accordion-tab__content\">\n                            <div class=\"c-filterable-accordion-tab__content-inner\">\n\n                                \n                                <div class=\"c-filterable-accordion-tab__text\">\n                                    <p>We allow dogs in our outdoor areas and gardens but not within the hotel.<\/p>\n                                <\/div>\n\n                                                            <\/div>\n                        <\/article>\n                                            <details  role=\"tabpanel\" id=\"tab-6\" class=\"c-accordion-tab c-filterable-accordion-tab\">\n                            <summary role=\"tab\" aria-controls=\"tab-6-heading\" aria-expanded=\"false\" class=\"c-filterable-accordion-tab__heading\">\n                                <h4>Do you have spaces to host a celebration or event?<\/h4>\n                            <\/summary>\n                        <\/details>\n\n                        <article id=\"tab-6-content\" class=\"c-accordion-tab__content c-filterable-accordion-tab__content\">\n                            <div class=\"c-filterable-accordion-tab__content-inner\">\n\n                                \n                                <div class=\"c-filterable-accordion-tab__text\">\n                                    <p>Yes, we have a large space for hosting. Please contact the team for further information or take a look at our Occasions page.<\/p>\n                                <\/div>\n\n                                                            <\/div>\n                        <\/article>\n                                            <details  role=\"tabpanel\" id=\"tab-7\" class=\"c-accordion-tab c-filterable-accordion-tab\">\n                            <summary role=\"tab\" aria-controls=\"tab-7-heading\" aria-expanded=\"false\" class=\"c-filterable-accordion-tab__heading\">\n                                <h4>Do you have a spa?<\/h4>\n                            <\/summary>\n                        <\/details>\n\n                        <article id=\"tab-7-content\" class=\"c-accordion-tab__content c-filterable-accordion-tab__content\">\n                            <div class=\"c-filterable-accordion-tab__content-inner\">\n\n                                \n                                <div class=\"c-filterable-accordion-tab__text\">\n                                    <p>No, we unfortunately do not have a spa.<\/p>\n                                <\/div>\n\n                                                            <\/div>\n                        <\/article>\n                                            <details  role=\"tabpanel\" id=\"tab-8\" class=\"c-accordion-tab c-filterable-accordion-tab\">\n                            <summary role=\"tab\" aria-controls=\"tab-8-heading\" aria-expanded=\"false\" class=\"c-filterable-accordion-tab__heading\">\n                                <h4>Do you have accessible facilities? <\/h4>\n                            <\/summary>\n                        <\/details>\n\n                        <article id=\"tab-8-content\" class=\"c-accordion-tab__content c-filterable-accordion-tab__content\">\n                            <div class=\"c-filterable-accordion-tab__content-inner\">\n\n                                \n                                <div class=\"c-filterable-accordion-tab__text\">\n                                    <p>We do not have a lift on-site but our bar and restaurant are all on the ground floor and we do have accessible w\/c facilities.<\/p>\n                                <\/div>\n\n                                                            <\/div>\n                        <\/article>\n                                            <details  role=\"tabpanel\" id=\"tab-9\" class=\"c-accordion-tab c-filterable-accordion-tab\">\n                            <summary role=\"tab\" aria-controls=\"tab-9-heading\" aria-expanded=\"false\" class=\"c-filterable-accordion-tab__heading\">\n                                <h4>Do you have car parking?<\/h4>\n                            <\/summary>\n                        <\/details>\n\n                        <article id=\"tab-9-content\" class=\"c-accordion-tab__content c-filterable-accordion-tab__content\">\n                            <div class=\"c-filterable-accordion-tab__content-inner\">\n\n                                \n                                <div class=\"c-filterable-accordion-tab__text\">\n                                    <p>Car parking is free to hotel and restaurant guests when you register your vehicle registration on the tablet at reception. The car park is\u00a0located\u00a0to the rear of the building and we operated\u00a0on a first come first serve basis. There are also 2 Roam EV chargers located at the\u00a0hotel which are\u00a0charged separately and you will also need to enter your registration at reception.<\/p>\n                                <\/div>\n\n                                                            <\/div>\n                        <\/article>\n                                            <details  role=\"tabpanel\" id=\"tab-10\" class=\"c-accordion-tab c-filterable-accordion-tab\">\n                            <summary role=\"tab\" aria-controls=\"tab-10-heading\" aria-expanded=\"false\" class=\"c-filterable-accordion-tab__heading\">\n                                <h4>Do you have air conditioning?<\/h4>\n                            <\/summary>\n                        <\/details>\n\n                        <article id=\"tab-10-content\" class=\"c-accordion-tab__content c-filterable-accordion-tab__content\">\n                            <div class=\"c-filterable-accordion-tab__content-inner\">\n\n                                \n                                <div class=\"c-filterable-accordion-tab__text\">\n                                    <p>We do not have air conditioning at the hotel.<\/p>\n                                <\/div>\n\n                                                            <\/div>\n                        <\/article>\n                                    <\/div>\n            <\/div>\n                                <div class=\"c-filterable-accordion-section\" data-filter=\"stays\">\n                                    <h3 class=\"c-filterable-accordion-section__title\">Stays<\/h3>\n                \n                <div class=\"c-accordion__tabs c-filterable-accordion__tabs\" data-module=\"accordion\">\n                                            <details  role=\"tabpanel\" id=\"tab-0\" class=\"c-accordion-tab c-filterable-accordion-tab\">\n                            <summary role=\"tab\" aria-controls=\"tab-0-heading\" aria-expanded=\"false\" class=\"c-filterable-accordion-tab__heading\">\n                                <h4>What is the minimum age to stay at the hotel?<\/h4>\n                            <\/summary>\n                        <\/details>\n\n                        <article id=\"tab-0-content\" class=\"c-accordion-tab__content c-filterable-accordion-tab__content\">\n                            <div class=\"c-filterable-accordion-tab__content-inner\">\n\n                                \n                                <div class=\"c-filterable-accordion-tab__text\">\n                                    <p>We allow those who are 18 years or older to stay without an adult.<\/p>\n                                <\/div>\n\n                                                            <\/div>\n                        <\/article>\n                                            <details  role=\"tabpanel\" id=\"tab-1\" class=\"c-accordion-tab c-filterable-accordion-tab\">\n                            <summary role=\"tab\" aria-controls=\"tab-1-heading\" aria-expanded=\"false\" class=\"c-filterable-accordion-tab__heading\">\n                                <h4>Do you offer room service? <\/h4>\n                            <\/summary>\n                        <\/details>\n\n                        <article id=\"tab-1-content\" class=\"c-accordion-tab__content c-filterable-accordion-tab__content\">\n                            <div class=\"c-filterable-accordion-tab__content-inner\">\n\n                                \n                                <div class=\"c-filterable-accordion-tab__text\">\n                                    <p>Yes, we offer room service to all overnight guests. Contact reception to find out more.<\/p>\n                                <\/div>\n\n                                                            <\/div>\n                        <\/article>\n                                    <\/div>\n            <\/div>\n                                <div class=\"c-filterable-accordion-section\" data-filter=\"dining\">\n                                    <h3 class=\"c-filterable-accordion-section__title\">Dining<\/h3>\n                \n                <div class=\"c-accordion__tabs c-filterable-accordion__tabs\" data-module=\"accordion\">\n                                            <details  role=\"tabpanel\" id=\"tab-0\" class=\"c-accordion-tab c-filterable-accordion-tab\">\n                            <summary role=\"tab\" aria-controls=\"tab-0-heading\" aria-expanded=\"false\" class=\"c-filterable-accordion-tab__heading\">\n                                <h4>What are your restaurant service times?<\/h4>\n                            <\/summary>\n                        <\/details>\n\n                        <article id=\"tab-0-content\" class=\"c-accordion-tab__content c-filterable-accordion-tab__content\">\n                            <div class=\"c-filterable-accordion-tab__content-inner\">\n\n                                \n                                <div class=\"c-filterable-accordion-tab__text\">\n                                    <p>Our restaurant is open for dining Monday - Sunday 1pm - 8:45pm<\/p>\n                                <\/div>\n\n                                                            <\/div>\n                        <\/article>\n                                    <\/div>\n            <\/div>\n            <\/div>\n\n    <\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-13-2\"  class=\"panel-grid panel-has-style\" ><div class=\"c-row panel-row-style panel-row-style-for-13-2\" ><div id=\"pgc-13-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-13-2-0-0\" class=\"so-panel widget widget_journey-cta panel-first-child panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-journey-cta so-widget-journey-cta-base\"\n\t\t\t\n\t\t>    <article class=\"c-cta c-cta--layout-content-left c-cta--banner\">\n\n                    \n    <figure\n        class=\"o-media-container o-media-container--image c-cta__media-container\"\n            >\n\n    \n<img decoding=\"async\" data-src=\"https:\/\/hotelcms-staging.imgix.net\/suryahotels.co.uk\/wp-content\/uploads\/sites\/11\/2026\/02\/DRAGONFLY_HOTEL_BURY_230222_015-Large.jpg\" src=\"data:image\/gif;base64,R0lGODlhBAADAIAAAAAAAAAAACH5BAEAAAAALAAAAAAEAAMAAAIDhI9WADs=\" class=\"imgix-fluid \/ o-media-container__media c-cta__media\" alt=\"\" data-load=\"lazy\"  \/>\n    <\/figure>\n        \n        <section class=\"c-cta__content\">\n                            \n<header class=\"o-heading-group c-cta__heading-group\">\n    \n            <h2 class=\"o-heading-group__heading c-cta__heading\">\n            Still got a question?        <\/h2>\n    \n    <\/header>            \n                            <section class=\"c-cta__text\">\n                    <p>Haven\u2019t found what you\u2019re looking for? Contact the team and we can assist you with your query.<\/p>\n                <\/section>\n            \n                                <div class=\"c-button-group c-cta__button-group\">\n                    \n    <a class=\"c-button c-button--outline  c-cta__button\"  href='https:\/\/suryahotels.staging.journeyagency.travel\/dragonfly-colchester\/contact-us\/'>\n        CONTACT US    <\/a>\n            <\/div>\n            \n                    <\/section>\n\n    <\/article>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>FAQS Find the answers Common questions about Dragonfly Colchester Hotel. Show all General Stays Dining Showing All General What time is check-in and check-out? Check-in is from 4pm, and check-out is by 11am. If you require an early check-in or late check-out, please contact us in advance, and we\u2019ll do our best to accommodate your &hellip;<\/p>\n","protected":false},"author":1,"featured_media":141,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"property-type":[],"folder":[],"class_list":["post-13","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/suryahotels.staging.journeyagency.travel\/dragonfly-colchester\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/suryahotels.staging.journeyagency.travel\/dragonfly-colchester\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/suryahotels.staging.journeyagency.travel\/dragonfly-colchester\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/suryahotels.staging.journeyagency.travel\/dragonfly-colchester\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/suryahotels.staging.journeyagency.travel\/dragonfly-colchester\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":5,"href":"https:\/\/suryahotels.staging.journeyagency.travel\/dragonfly-colchester\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":216,"href":"https:\/\/suryahotels.staging.journeyagency.travel\/dragonfly-colchester\/wp-json\/wp\/v2\/pages\/13\/revisions\/216"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/suryahotels.staging.journeyagency.travel\/dragonfly-colchester\/wp-json\/wp\/v2\/media\/141"}],"wp:attachment":[{"href":"https:\/\/suryahotels.staging.journeyagency.travel\/dragonfly-colchester\/wp-json\/wp\/v2\/media?parent=13"}],"wp:term":[{"taxonomy":"property-type","embeddable":true,"href":"https:\/\/suryahotels.staging.journeyagency.travel\/dragonfly-colchester\/wp-json\/wp\/v2\/property-type?post=13"},{"taxonomy":"folder","embeddable":true,"href":"https:\/\/suryahotels.staging.journeyagency.travel\/dragonfly-colchester\/wp-json\/wp\/v2\/folder?post=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}